Refund policy

We grant a 30-day right of return. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at moin@unithamburg.de. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, you will receive a return label from us as well as instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at moin@unithamburg.de

Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate and fix the problem.

Exceptions / items not eligible for return
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), custom-made items (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

Exchange
Returning the item you received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union - 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you as soon as we have received and checked your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we authorized your return, please contact us at moin@unithamburg.de.

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession).

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The revocation period is 14 days from the day

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;

To exercise the right to cancel, you must inform us (MAPE Handels GmbH, Kellinghusenstrasse 27, 20249 Hamburg, phone: 04035017826, e-mail address: moin@unithamburg.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

We shall bear the direct costs of returning the goods by UPS Standard.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.


Sample withdrawal form

(If you wish to cancel the contract, please complete this form and return it to us).

- To MAPE Handels GmbH, Kellinghusenstrasse 27, 20249 Hamburg, e-mail address: moin@unithamburg.de :

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.